Setting Expectations

Image from Unsplash by Paul Skorupskas

Working with so many leaders globally, I’ve learned that even when expectations are obvious, the words used to explain them are not necessarily clear to everyone.

Words mean different things to different people.

For one person, saying “let’s meet on time at 10 a.m.” it means 10 a.m. For someone else, 5 or 10 minutes either side of 10 is “on time.”